Job Requirements for Essential Functions

Minimum Requirements for Essential Functions

• Excellent and effective English verbal and written communication skills.
• Greet all customers 20-60 seconds after they enter the store.
• Curiosity to meet the customer where they are.
• Ability to use active listening skills to interpret customer needs and make connections to individualized recommendations.
• Ability to convey information with confidence and enthusiasm, including using positive body language, tone of voice, and eye contact.
• Ability to explain detailed information quickly and efficiently with relevant specifics and context.
• Increase sales by providing high-touch customer service through use of the Window of Contact, BGB Pitch, Features and Benefits, and The Question.
• Awareness of who is in the store at all times, what product is in their hands, and what products are where.
• Ability to self-direct based on awareness, both prioritizing customers over tasks, and also finding work to do when there are no customers.
• Follow company guidelines and training standards.
• Spends nearly 100% of the time walking and standing.
• Ability to learn a large number of new products and research independently.
• Has the ability to learn new computer systems, enter data, and process information quickly.
• Read and operate cash registers and fillable web forms accurately and efficiently.
• Answer telephones and field customer questions pleasantly and accurately.
• Take inventory of stock and merchandise product on shelves.
• Loads and unloads boxes weighing up to 50 pounds from carts onto tables.
• Packs and unpacks product from boxes from incoming shipments or outbound deliveries.
• Operates computers and other retail and warehouse machinery such as telephone, barcode scanner, cash register, credit card terminal, printer/copier, walkie-talkie, shrink wrapper, pallet jack, security system, etc.
• Complete routine maintenance and cleaning, such as vacuuming, cleaning restrooms, dusting, breaking down cardboard, cleaning, taking out trash, removing snow, and monitoring dehumidifiers and roof leak diverters, etc.

Warehouse Staff / Driver – Additional Requirements

• Repetitively lifts boxes weighing up to 50 pounds.
• Continuously positions self and moves product on and off warehouse shelving, including at floor level and ascending/descending ladders and stairs.
• Maintains awareness of where product is kept in the warehouse, and has the ability to learn the names of 75+ game, toy, and puzzle vendors and become familiar with their products.
• Repetitively picks products from lists, scans products, and packs product securely into boxes.
• Loads, unloads, and drives the delivery van in varying outdoor weather conditions.
• Occasionally operates a snow blower in the winter.
• Communicate with other warehouse staff to handle the processing of incoming shipments and outgoing transfers in a timely and orderly fashion.
• Assess workflow daily and make decisions to effectively apply the company’s receiving procedure, pick list procedures, and delivery route procedure.
• Effectively communicate with management team about warehouse status and workflow, and communicate with vendors via telephone and email.
• Pause warehouse projects to greet customers, and provide the Barrister standard of customer service.
• Stock the showroom shelves and change the window displays bi-weekly or as needed.
• Look for safety hazards and maintenance issues, correcting them as able, and reporting them to management when necessary.
• Maintain and periodically provide copies of a current, valid driver’s license and acceptable driving record.
• Drive safely and obey all traffic, vehicle safety, and parking laws or regulations.
• Refrain from eating, texting, and other mobile phone use at all times while driving.
• Schedule regular vehicle maintenance at the dealer, and take the vehicle in for service.